Shipping & Returns
Automotive media for the modern enthusiast — stories, culture, community and the work happening inside the Garage.
Last updated: September 2026
Thanks for supporting Gail’s Garage. Our merchandise is produced and fulfilled on demand, so please review the information below before placing your order.
If you have a question about an order, contact us at info@gailsgarage.com.
Where We Ship
Gail’s Garage currently ships merchandise to addresses within the United States.
International checkout is not currently available through our online store.
Shipping Cost
Standard shipping within the United States is $7 per order.
Orders with a qualifying merchandise subtotal of $100 or more receive free standard shipping.
The free-shipping threshold is calculated after applicable discounts.
Any applicable taxes and the final order total will be shown during checkout before payment is submitted.
Fulfillment Locations
Gail’s Garage merchandise may be produced and shipped from fulfillment facilities in the United States or internationally, depending on the products ordered and product availability.
Some products are eligible for U.S. fulfillment, while others are fulfilled internationally.
When an order contains multiple products, the fulfillment location may vary. Items may be fulfilled together from one location or may be fulfilled separately and arrive in different packages.
As a result, products from the same order may have different production or delivery timelines.
Your fulfillment location does not change the shipping amount charged by Gail’s Garage at checkout. We will not add additional Gail’s Garage shipping charges after your order has been placed.
Processing and Production Time
Gail’s Garage merchandise is produced and fulfilled on demand.
Most orders require approximately 3–7 business days for production before shipment.
Production times are estimates and may occasionally be longer because of high order volume, holidays, product availability, production issues, fulfillment location, or other circumstances outside our control.
Production time is separate from shipping transit time.
Delivery Time
Once your order has been produced and handed to the shipping carrier, delivery time depends on the product, fulfillment location, carrier, destination, and shipping conditions.
Items fulfilled internationally may require additional transit time compared with items fulfilled within the United States.
Orders containing multiple products may arrive in separate shipments or at different times.
Any delivery dates or timeframes provided are estimates and are not guaranteed.
Delays may occur because of carrier disruptions, weather, holidays, customs or transportation delays, incorrect address information, or other circumstances outside the control of Gail’s Garage.
Tracking
When tracking information is available, it will be sent to the email address associated with your order after the package ships.
If an order is sent in multiple packages, you may receive more than one tracking number.
Please allow some time for tracking information to become active after a shipping label has been created.
Order Changes and Cancellations
Because Gail’s Garage merchandise is produced on demand, orders may begin moving into fulfillment shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible at info@gailsgarage.com.
We will do our best to help, but changes and cancellations cannot be guaranteed once production has begun.
Once an order has entered production, it may no longer be eligible for cancellation, modification, or a full refund.
Shipping Address Changes
Please carefully review your shipping address before submitting your order.
If you notice an error, contact us immediately at info@gailsgarage.com.
We may be able to update the address if the order has not yet entered production or shipped, but address changes cannot be guaranteed.
Once an order has shipped, we generally cannot change its destination.
If an order must be reshipped because an incorrect or incomplete address was provided at checkout, additional shipping charges may apply.
Returns and Exchanges
Because Gail’s Garage merchandise is produced on demand, we do not generally accept returns or exchanges for change of mind, incorrect size selection, incorrect color selection, or other customer ordering mistakes when the item was produced correctly.
Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.
We will work to make things right when merchandise arrives:
- Damaged
- Defective
- Misprinted
- Incorrectly produced
- Different from the item ordered
Correctly produced made-to-order merchandise that does not have a manufacturing or fulfillment issue is generally considered final sale.
Damaged, Defective, Misprinted, or Incorrect Items
If your merchandise arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery at info@gailsgarage.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
- A photograph of the full item when possible
- Any other information that may help us investigate
Please do not send merchandise back without contacting us first.
After reviewing the issue, we may provide an appropriate resolution, which may include a replacement, refund, or other remedy.
Lost Packages
If your package appears to have been lost in transit, contact us as soon as possible, preferably within 7 days after the estimated delivery date.
Please include your order number and any available tracking information.
We will review the shipment information and work with our fulfillment and shipping providers to investigate the package and determine an appropriate resolution.
Packages Marked Delivered
If carrier tracking shows that a package was delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with other members of your household
- Check with neighbors, building staff, or a mailroom when applicable
- Contact the shipping carrier for additional delivery information
After completing those steps, contact us at info@gailsgarage.com and we will review the situation with you.
A replacement or refund cannot be guaranteed when carrier tracking confirms successful delivery.
Undeliverable or Returned Packages
Packages may be returned because of an incorrect or incomplete address, an unclaimed shipment, unsuccessful delivery attempts, or other carrier issues.
If a package is returned because incorrect information was provided at checkout or the shipment was not claimed, additional shipping charges may be required before the order can be sent again.
Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
Once a refund has been processed, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Original shipping charges may not be refundable except when required by law or when the refund results from a fulfillment error, damaged item, defective item, misprint, or other issue for which Gail’s Garage determines a full refund is appropriate.
Final Sale and Made-to-Order Merchandise
Unless merchandise arrives damaged, defective, misprinted, incorrectly produced, or otherwise qualifies for a remedy under this policy, correctly produced made-to-order merchandise is considered final sale.
We strongly recommend reviewing sizing information and all order details carefully before completing checkout.
Questions About an Order
Need help? The Garage door’s open.
Gail’s Garage
Email: info@gailsgarage.com
Website: https://gailsgarage.com